Smart Traveller

Privacy & Security

Privacy

Your Privacy is our priority ...

When registering with the Frequent Flyer Club, you will need to provide contact and payment details.

Contact information is used by us to contact you, and will not be made available to any other party that is not directly associated with us.

Financial information is used to process the payment for your subscription only. For online applications, we send this information directly to our e-commerce partners. We are not privy to this information, and have no record of your credit card or other financial details. For those choosing to apply by mail using our off-line application process: financial details will not be made available to any other party. Once payment has been received, we will delete this information from our files.

Additionally we have a simple DEBIT AUTHORITY form that allows you to download, print and either email or fax or mail to us.

These details are kept offline and not connected to any Internet facility, protected via firewalls and encrypted codes.

It is your choice as to which method you wish to adopt.

You will need to provide additional information when requesting your Frequent Flyer "Health Check". This information is used in our analysis of your frequent flyer program usage so that we can prepare your individual report. The information will not be made available to any other party.

You may need to provide additional information when using the discounted travel services. This information will be passed directly to the providers of these services and will be subject to their Privacy Policy.

Logs

We log all site visits. We collect standard details such as: the type of browser you are using, your IP address, ISP domain, time, date, pages viewed, and length of time that you spend visiting our site. This data is for internal use only.

Updating Personal Information

If you need to change any information you have supplied, please Contact Us.

Notification of Changes

If we decide to change our privacy policy, we will post the changes on this page.

If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify members. Members will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected. .

Your details are secure ...

We take every precaution to protect our members' information. When a member submits sensitive information (such as credit card details) via the website, it is protected both online and off-line. If entered online, sensitive information (such as credit card details) is protected with SSL encryption software. While on a secure page the lock icon on the bottom of Web browsers becomes locked.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All member information is restricted in our offices. Only employees who need the information to perform a specific job are granted access to personally-identifiable information.

Finally, the files & computers that we store personally identifiable information on are kept in a secure environment, behind a locked door.